Frequently Asked Questions
Last Updated: October 6, 2026
Welcome to zwhitelow. Below are answers to common questions about orders, shipping, returns, refunds, products, payments, and customer service.
Orders
How do I know if my order was placed successfully?
After your order is successfully submitted, you should receive an order confirmation email at the email address provided during checkout.
If you do not receive the confirmation email, please check your spam or junk folder.
If you still cannot find it, contact us at:
Please include your name and relevant order information.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible at:
Because orders may enter fulfillment quickly, we cannot guarantee cancellation after processing has begun.
If the order has already shipped, you may request an eligible return after delivery according to our Return & Refund Policy.
Can I change my shipping address?
Please contact us as soon as possible if you notice an error in your shipping address.
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee changes after the order has entered processing or has already shipped.
Shipping
Where does zwhitelow ship?
zwhitelow currently ships to eligible addresses within the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- P.O. Boxes
- APO addresses
- FPO addresses
- DPO addresses
- International destinations outside the United States
Where are orders shipped from?
Orders for customers in the United States are fulfilled and shipped from independent third-party fulfillment facilities located in the United States.
These facilities provide warehousing, packing, shipping, and logistics services and are not zwhitelow retail stores, customer pickup locations, or corporate offices.
What is your order cut-off time?
Our daily order cut-off time is:
7:00 PM Pacific Time (PT)
Orders placed after 7:00 PM PT will generally begin processing on the next business day.
Orders placed on weekends or U.S. federal holidays will generally begin processing on the next available business day.
How long does order processing take?
Orders are generally processed within:
1–3 business days
Processing days are Monday through Friday, excluding U.S. federal holidays.
How long does shipping take?
Estimated transit time after shipment is:
3–4 business days
Estimated total delivery time, including processing and transit, is approximately:
4–7 business days
Delivery estimates may occasionally be affected by carrier delays, weather conditions, holidays, transportation disruptions, or other circumstances outside our reasonable control.
How much does shipping cost?
Our current standard shipping rates are:
- Orders of $200 USD or more: Free standard shipping
- Orders under $200 USD: $10 USD flat-rate shipping
The applicable shipping charge will be displayed during checkout before payment is completed.
Will I receive tracking information?
Yes.
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking may take some time to become active after the package has been handed over to the carrier.
Delivery Issues
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please review your tracking information first.
If you still need assistance, contact us at:
Please include your order number.
What if my package is marked as delivered but I cannot find it?
If tracking shows your package as delivered, please first check:
- Around the delivery location
- With household members
- With neighbors
- Your building reception or mailroom
- Parcel lockers or other secure delivery locations
If you still cannot locate the package, contact us at:
We will review the available delivery information and assist where reasonably possible.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
We will review the information and provide the appropriate next steps.
Returns
Do you accept returns?
Yes.
We accept eligible returns of both defective and non-defective products within:
30 days of delivery
What condition must a returned item be in?
Eligible returned products must generally be:
- New
- Unused
- Unworn
- Unwashed
- Unaltered
- In substantially the same condition in which they were received
- Returned with original tags where applicable
- Returned with original packaging and accessories where applicable
Items showing signs of wear, washing, alteration, misuse, stains, odors, or customer-caused damage may not qualify for return.
How do I request a return?
Before mailing a return, contact us at:
Please provide:
- Your full name
- Order number
- Product you wish to return
- Reason for return
- Photos if the product is damaged, defective, or incorrect
Please wait for return instructions before sending the product back.
How are returns sent?
Eligible returns must be sent by mail.
After your return request has been reviewed and approved, our customer service team will provide the applicable return instructions and authorized U.S. return address.
Where should I send my return?
Approved returns are directed to an authorized return facility located in the United States.
The applicable return facility may vary depending on the product or order.
Please do not send returns directly to our business address unless our customer service team specifically instructs you to do so.
Our business address is:
ZOEY WHITELOW TU INC
215 E MAIN ST
EVANS CITY, PA 16033
United States
This address is not our general return facility.
Who pays for return shipping?
Customers are responsible for obtaining the applicable return shipping label and paying the applicable return shipping cost unless otherwise required by law or specifically confirmed by our customer service team.
We recommend using a trackable shipping method.
Do you charge a restocking fee?
No.
zwhitelow does not charge a restocking fee for eligible returns.
Restocking Fee: $0 USD
Exchanges
Do you offer exchanges?
No.
zwhitelow currently does not offer direct exchanges.
If you would like a different size, color, style, or product, you may return an eligible item according to our Return & Refund Policy and place a new order separately.
Refunds
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
How long does a refund take?
After an eligible return has been received, inspected, and approved, refunds are generally processed within:
10 calendar days
Your bank, card issuer, or payment provider may require additional time to make the funds available in your account.
Are original shipping charges refundable?
Original shipping charges are generally non-refundable for returns caused by:
- Change of mind
- Incorrect size or color selection
- Fit preference
- Customer preference
- Other non-defective reasons
Any exception will be handled according to the circumstances of the order and applicable law.
Products
What types of products does zwhitelow sell?
zwhitelow offers women’s apparel designed for versatile, comfortable everyday wear.
Please review each product page for the applicable:
- Product description
- Materials
- Available colors
- Available sizes
- Measurements
- Care information
- Price
- Availability
How do I choose the correct size?
Please review the size information provided on the applicable product page before placing your order.
Where available, product measurements are provided to help you compare sizing.
Because sizing may vary by style, we recommend reviewing the specific measurements for each item rather than relying only on your usual size.
Will product colors look exactly the same as the photos?
We make reasonable efforts to display product colors accurately.
However, actual colors may vary slightly because of:
- Lighting
- Photography
- Screen settings
- Device displays
Please review the product description and available images before purchasing.
What if a product is out of stock?
Product availability is shown on the applicable product page.
If a product becomes unavailable after an order is placed, we may contact you regarding the affected item and, where necessary, issue an applicable refund.
Payments
What currency does zwhitelow use?
All prices are displayed in:
USD – U.S. Dollars
unless otherwise stated.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payments may be processed through Shopify and authorized third-party payment providers.
zwhitelow does not directly store complete credit card numbers or card security codes.
Is my payment information secure?
Payments are processed through Shopify and authorized payment providers using their applicable security systems.
For information about how personal information is handled, please review our Privacy Policy.
Promotions and Pricing
Can I use more than one discount code?
Unless otherwise stated, promotional codes generally cannot be combined.
Any applicable conditions will be displayed with the promotion.
Why did a product price change?
Product prices and promotions may change from time to time.
The price displayed during checkout when your order is submitted will generally apply to that transaction, subject to correction of obvious technical or pricing errors.
Business Information
Who operates zwhitelow?
zwhitelow is operated by:
ZOEY WHITELOW TU INC
Business Address:
215 E MAIN ST
EVANS CITY, PA 16033
United States
Is the business address a store or warehouse?
No.
Our business address is not a public retail store, customer pickup location, or general return facility.
Customer orders are fulfilled through independent third-party fulfillment facilities located in the United States.
Privacy
How does zwhitelow use my personal information?
We may use personal information for purposes including:
- Processing orders
- Arranging fulfillment and shipping
- Processing returns and refunds
- Providing customer service
- Preventing fraud
- Improving our website
- Complying with applicable legal requirements
Please review our Privacy Policy for complete details.
Contact Us
How can I contact zwhitelow?
If you have questions about products, orders, shipping, returns, refunds, or other customer service matters, please contact us:
Brand: zwhitelow
Legal Business Name: ZOEY WHITELOW TU INC
Email: service@zwhitelow.com
Phone: +1 478-699-3183
Business Address: 215 E MAIN ST, EVANS CITY, PA 16033, United States