Privacy policy

Effective Date: October 6, 2026
Last Updated: October 6, 2026

zwhitelow is operated by ZOEY WHITELOW TU INC.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit zwhitelow.com, place an order, contact us, or otherwise use our website and services.

Our online store is powered by Shopify, which provides the ecommerce platform we use to offer our products and services.

1. Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Purchase history
  • Payment and transaction information
  • Return and refund information
  • Customer service communications
  • IP address
  • Device information
  • Browser information
  • Website activity
  • Cookie and similar technology information

Some information is provided directly by you, while other information may be collected automatically when you use our website.

2. How We Use Your Information

We may use personal information to:

  • Process and confirm orders
  • Arrange fulfillment and delivery
  • Provide order and tracking updates
  • Process returns and refunds
  • Respond to customer service requests
  • Verify transactions
  • Detect and prevent fraud
  • Maintain and improve our website
  • Analyze website usage and performance
  • Comply with legal, tax, accounting, and regulatory requirements
  • Send marketing communications where permitted and where applicable consent has been provided

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

3. Order Fulfillment

zwhitelow sells and ships to customers in the United States.

Orders are fulfilled and shipped through independent third-party fulfillment facilities located in the United States.

To process and deliver orders, we may share necessary information with applicable fulfillment providers and shipping carriers, including:

  • Customer name
  • Shipping address
  • Phone number
  • Email address where necessary
  • Order details
  • Delivery information

These fulfillment providers receive information only as reasonably necessary to perform applicable warehousing, packing, shipping, and delivery services.

4. Payment Information

Payments are processed through Shopify and authorized third-party payment providers.

zwhitelow does not directly store complete payment card numbers or card security codes.

Payment providers may collect and process payment information according to their own privacy policies, security procedures, and legal obligations.

5. How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business.

These providers may include:

  • Shopify
  • Payment processors
  • U.S. fulfillment providers
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Fraud prevention providers
  • Customer service providers
  • Technology service providers
  • Professional advisers where necessary

We may also disclose information where required by law or where reasonably necessary to protect our customers, business, rights, or website.

We do not sell personal information in exchange for money.

6. Shopify

Our online store is hosted by Shopify.

Shopify may collect and process information when you visit our website, use checkout, place an order, or interact with ecommerce features.

Shopify may process information for purposes including:

  • Store functionality
  • Checkout
  • Transaction processing
  • Fraud prevention
  • Security
  • Analytics
  • Ecommerce services

Shopify's handling of personal information is governed by its own applicable privacy policies.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Maintain shopping cart functionality
  • Remember customer preferences
  • Support checkout
  • Measure website traffic
  • Understand how customers use our website
  • Improve website performance
  • Support advertising and marketing where permitted

You may be able to control cookies through your browser settings or any cookie preference tools available on our website.

Disabling certain cookies may affect some website functions.

8. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure performance, and improve our services.

These providers may use cookies, pixels, or similar technologies.

Where required by applicable law, non-essential tracking or advertising technologies will be used subject to applicable consent requirements.

9. Marketing Communications

If you choose to receive promotional communications from zwhitelow, we may use your contact information to send:

  • Product updates
  • Promotional offers
  • Store announcements
  • Other marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or by contacting us.

You may still receive necessary transactional communications related to:

  • Orders
  • Payments
  • Shipping
  • Returns
  • Refunds
  • Customer service

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Order fulfillment
  • Shipping
  • Returns and refunds
  • Customer service
  • Accounting and tax requirements
  • Fraud prevention
  • Legal compliance
  • Resolving disputes

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Unauthorized disclosure

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your data is used
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable law

To submit a privacy request, contact us at:

service@zwhitelow.com

We may need to verify your identity before completing certain requests.

13. U.S. Customers

zwhitelow currently serves customers in the United States.

Depending on the state where you live, you may have additional privacy rights under applicable state privacy laws.

Where required by applicable law, we will respond to valid privacy requests within the required timeframe.

14. Children's Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can review and address the matter.

15. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

16. Legal Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government or regulatory requests
  • Enforce our terms and policies
  • Investigate fraud or security incidents
  • Protect the rights, safety, or property of our customers, business, or others

17. Business Transfers

If all or part of our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction where permitted by applicable law.

Any new owner or operator would be required to handle personal information in accordance with applicable legal requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Website functionality
  • Service providers
  • Technology
  • Legal requirements

When changes are made, we will update the Last Updated date at the top of this page.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Brand: zwhitelow
Legal Business Name: ZOEY WHITELOW TU INC
Email: service@zwhitelow.com
Phone: +1 478-699-3183
Business Address: 215 E MAIN ST, EVANS CITY, PA 16033, United States