Shipping policy
Effective Date: October 6, 2026
Last Updated: October 6, 2026
Thank you for shopping with zwhitelow. This Shipping Policy explains our shipping destinations, order cut-off time, order processing schedule, estimated transit time, shipping charges, order tracking, and delivery procedures.
zwhitelow is operated by ZOEY WHITELOW TU INC.
Shipping Destinations
zwhitelow currently ships to eligible addresses within the 48 contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- P.O. Boxes
- APO addresses
- FPO addresses
- DPO addresses
- International destinations outside the United States
Our current sales and shipping market is the United States.
U.S. Fulfillment
Orders for customers in the United States are fulfilled and shipped from independent third-party fulfillment facilities located in the United States.
Our fulfillment partners may provide services including:
- Warehousing
- Order processing
- Packing
- Shipping
- Logistics support
These third-party fulfillment facilities are not zwhitelow retail stores, customer pickup locations, or corporate offices.
Our business address and our third-party fulfillment locations serve different purposes.
Order Cut-Off Time
Our daily order cut-off time is:
7:00 PM Pacific Time (PT)
Orders placed before 7:00 PM PT on a business day will generally begin processing according to our normal processing schedule.
Orders placed after 7:00 PM PT will generally begin processing on the next business day.
Orders placed on weekends or U.S. federal holidays will begin processing on the next available business day.
Business Days
For order processing and standard transit estimates, business days are:
Monday through Friday
Business days do not include:
- Saturdays
- Sundays
- U.S. federal holidays
Order Processing Time
Orders are generally processed within:
1–3 business days
Processing begins after payment has been successfully received and the order has been confirmed.
Processing days are Monday through Friday.
During the processing period, your order may be:
- Reviewed
- Prepared
- Packed
- Transferred to the applicable shipping carrier
Once your order has shipped, tracking information will be provided when available.
Estimated Transit Time
After an order has been processed and handed over to the shipping carrier, the estimated transit time is:
3–4 business days
Transit days are generally Monday through Friday.
Transit time refers to the estimated time required by the carrier to deliver your package after shipment.
Estimated Total Delivery Time
The estimated total delivery time is:
4–7 business days
This includes:
- Order processing: 1–3 business days
- Carrier transit: 3–4 business days
- Estimated total delivery: 4–7 business days
Delivery estimates begin according to the order cut-off time and applicable business-day schedule.
Please note that estimated delivery times are not guaranteed delivery dates.
Unexpected delays may occur because of circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Transportation disruptions
- U.S. federal holidays
- High-volume shipping periods
- Regional delivery limitations
- Incorrect or incomplete shipping information
Shipping Rates
All shipping charges are calculated and displayed in U.S. dollars (USD).
Our current standard shipping rates are:
Orders of $200 USD or More
Free Standard Shipping
Eligible orders with an order value of $200 USD or more qualify for free standard shipping.
Orders Under $200 USD
A flat-rate shipping charge of:
$10 USD
applies to eligible orders with an order value below $200 USD.
The applicable shipping charge will be displayed during checkout before you complete payment.
Free Shipping Eligibility
Free standard shipping applies to eligible orders meeting the $200 USD minimum order value.
Orders below the $200 USD threshold are charged the standard $10 USD flat-rate shipping fee.
The final shipping amount displayed during checkout will apply to your order.
No Separate Handling Fee
We do not charge a separate handling fee in addition to the shipping amount displayed during checkout.
Applicable shipping costs will be clearly shown before payment is completed.
Order Confirmation
After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.
Please review your order information carefully.
If you notice an error in your shipping information, contact us as soon as possible at:
We cannot guarantee changes after an order has entered fulfillment.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking information may take some time to become active after the shipment has been transferred to the carrier.
If tracking information has not updated for an extended period, please contact us at:
Please include your order number so we can assist you more efficiently.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State
- ZIP code
- Contact information
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to assist before shipment, but we cannot guarantee address changes after an order has entered fulfillment or has been shipped.
Additional shipping charges may apply where permitted by law if a shipment must be resent because of incorrect or incomplete customer-provided information.
Address Changes
Address changes may only be possible before an order has entered fulfillment.
Once a package has been transferred to the shipping carrier, we generally cannot change the delivery address.
If you need to request an address correction, please contact us promptly and provide:
- Your order number
- Your full name
- Original shipping address
- Correct shipping address
Delivery Delays
Although we aim to meet our estimated delivery timeframe of 4–7 business days, delays may occasionally occur.
Possible causes include:
- Carrier service disruptions
- Severe weather
- Transportation delays
- U.S. federal holidays
- High-volume delivery periods
- Regional shipping restrictions
- Incorrect delivery information
If your order is significantly delayed, please contact us at service@zwhitelow.com.
We will review the available shipment information and assist you with the appropriate next steps.
Lost Packages
If tracking information indicates that your package may be lost in transit, please contact us at:
Please provide:
- Your full name
- Order number
- Shipping address
- Tracking number, if available
- A brief description of the issue
We may review the available shipping information with the applicable carrier before determining the appropriate resolution.
Packages Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbors
- Your building reception or mailroom
- Parcel lockers or other secure delivery locations
If you still cannot locate the package, please contact us at:
We will review the available delivery information and assist where reasonably possible.
Damaged or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where applicable
We will review the issue and assist you according to our Return & Refund Policy.
Undeliverable or Returned Packages
A package may be returned to the applicable fulfillment facility when:
- The address is incorrect
- The address is incomplete
- The recipient is unavailable
- Delivery is refused
- The carrier is unable to complete delivery
- The package is otherwise considered undeliverable
If an order is returned because of incorrect or incomplete information provided by the customer, additional shipping costs may apply if reshipment is requested.
If a delivery problem results from an error attributable to zwhitelow or our fulfillment process, we will review the circumstances and provide an appropriate resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Because orders may enter fulfillment quickly, we cannot guarantee cancellation after processing has begun.
If an order has already shipped, any eligible return will be handled in accordance with our Return & Refund Policy.
Shipping Information at Checkout
Before completing your purchase, you will be able to review the applicable shipping charge.
Our current standard shipping terms are:
- Order cut-off: 7:00 PM Pacific Time
- Processing: 1–3 business days
- Processing days: Monday–Friday
- Transit: 3–4 business days
- Transit days: Monday–Friday
- Estimated total delivery: 4–7 business days
- Orders $200 USD or more: Free standard shipping
- Orders under $200 USD: $10 USD flat-rate shipping
- Currency: USD
We aim to keep the shipping information shown on our website, at checkout, and through applicable shopping platforms consistent and accurate.
Relationship to Our Return & Refund Policy
Returns, refunds, damaged products, incorrect items, and other return-related matters are governed by our Return & Refund Policy.
Please review both policies before placing an order.
Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our fulfillment arrangements, carrier services, shipping rates, delivery schedules, business practices, or applicable requirements.
When this policy is updated, we will revise the Last Updated date at the top of this page.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Brand: zwhitelow
Legal Business Name: ZOEY WHITELOW TU INC
Customer Service Email: service@zwhitelow.com
Phone: +1 478-699-3183
Business Address: 215 E MAIN ST, EVANS CITY, PA 16033, United States